Jennifer A. Picache
Bridging the gap between Business Development and Back Office Efficiency with over a decade of high-level expertise.
Professional Summary
Results-driven Virtual Assistant with over a decade of high-level experience accelerating growth and streamlining operations for US-based companies. A unique dual-threat professional who combines proactive Lead Generation—utilizing cold calling, LinkedIn outreach, and expert skip tracing—with mastery in Accounts Receivable and Fraud Management.
Known for impeccable communication and the high-level professionalism required to handle sensitive financial data and high-stakes client engagement.
Why I Am The Right Partner
Revenue Growth
Expert in multi-channel lead generation, turning cold prospects into qualified opportunities through diligent research and follow-up.
Financial Integrity
10+ years of experience in billing, collections, and fraud handling for major corporations like Capital One, Xerox, and OpenText.
Technical Versatility
Power user of CRMs (Salesforce), Google Workspace, and VOIP systems, with added creative skills in ad creation and graphic design.
Global Market Native
Fully aligned with US, UK, and AU time zones, business etiquette, and strict data privacy standards, including HIPAA and PII protection.
Core Skills & Tools
Lead Gen & CRM
Accounts Receivable
Fraud & Compliance
Customer Support
HIPAA & PII
Skip Tracing
Professional Experience
Lead Generation & Strategic Marketing
Alternative Growth Solutions
- Strategic Outreach: Driving aggressive business expansion by executing multi-channel lead generation campaigns across cold calling, personalized email, and LinkedIn networking.
- Deep-Dive Research & Analysis: Utilizing expert skip tracing and meticulous prospect analysis to secure high-quality lead data, finding opportunities others miss.
- Pipeline & Revenue Growth: Transforming cold prospects into qualified, high-value opportunities through diligent research and persistent follow-up to increase conversion rates and build sustainable sales pipelines.
- Global Market Alignment: Facilitating growth for clients across US, UK, and AU markets by maintaining strict adherence to business etiquette and international data privacy standards like HIPAA and PII.
Accounts Receivable Officer
OpenText Inc. Philippines
- Portfolio Management: Managed and monitored comprehensive accounts receivable portfolios for a diverse range of US-based clients.
- Revenue Recovery: Proactively identified outstanding balances and executed strategic follow-up procedures to ensure timely collections and improved cash flow.
- Financial Precision: Processed high-volume payments, refunds, and complex account adjustments with strict adherence to financial protocols.
- Conflict Resolution: Resolved intricate billing and credit disputes through professional, high-level client communication and investigative analysis.
- Strategic Research: Leveraged expert skip tracing techniques to locate and re-engage unreachable customers, successfully recovering previously lost revenue.
Billing & Collections Specialist
Energy UK
- Revenue Lifecycle Management: Optimized billing and collection cycles for a major UK-based energy provider, ensuring high-level accuracy in utility consumption invoicing.
- UK Regulatory Compliance: Maintained strict adherence to UK energy market regulations, Ofgem standards, and data privacy laws, ensuring all billing practices met rigorous legal requirements.
- Strategic Debt Recovery: Managed a diverse portfolio of arrears, utilizing professional negotiation tactics and a “Global Market Native” approach to resolve payment discrepancies while maintaining customer retention.
- International Business Etiquette: Leveraged professional communication aligned with UK time zones and business etiquette to engage with residential and commercial consumers.
Team of Expert – Billing & Technical Support
Metro by T-Mobile
- Complex Issue Resolution: Managed high-volume inbound inquiries, specializing in resolving intricate billing disputes, account modifications, and financial reconciliations.
- Technical & Promotional Consulting: Provided expert technical troubleshooting and articulated complex promotional plans to diverse customer bases.
- Performance Excellence: Consistently exceeded quality and compliance benchmarks while maintaining top-tier customer satisfaction (CSAT) scores.
- Data Integrity: Ensured accuracy in documentation and CRM management, upholding strict standards for sensitive account data.
Senior Operations Representative – Fraud & Disputes
Capital One Philippines
- Risk Assessment & Resolution: Evaluated and processed complex fraud and dispute claims for high-volume accounts, ensuring rapid mitigation of financial loss.
- Victim Advocacy & Education: Acted as a primary point of contact for identity theft victims, providing empathetic support and comprehensive case education to prevent future security breaches.
- Data-Driven Investigation: Systematically collected and analyzed fraud-related data sets to determine case severity and identify emerging patterns of illicit activity.
- Regulatory Compliance: Maintained strict adherence to international financial regulations and rigorous data privacy standards (PII).
Property Consultant | Sales and Marketing
Belle Corporation / Filinvest Corporation
- High-Value Sales Execution: Facilitated end-to-end sales for luxury properties, ensuring meticulous handling of legal and financial documentation.
- Strategic Client Management: Delivered high-touch after-sales support and proactive follow-ups, fostering long-term relationships and brand loyalty.
- Cross-Functional Coordination: Collaborated with internal legal, financial, and operations teams to streamline transaction processing and ensure a seamless acquisition experience.
- Lead Generation & Outreach: Identified and qualified high-net-worth prospects through targeted networking and professional engagement.
Process Associate – Collections
Synchrony Financial
- Credit Revenue Recovery: Managed high-volume outbound and inbound collection calls for past-due accounts, consistently meeting recovery targets.
- Strategic Payment Planning: Negotiated and structured customized repayment plans, balancing client financial capabilities with corporate recovery goals.
- Financial Negotiation: Expertly negotiated repayment plans and structured formal agreements to facilitate debt resolution and mitigate financial loss.
- Compliance & Documentation: Formally documented payment agreements and interactions within secure financial systems.
Provider Service Representative
Blue Cross Blue Shield
- Healthcare Provider Liaison: Acted as a primary contact for hospitals and private practices, providing expert guidance on coverage and benefit structures.
- Claims & Coverage Analysis: Meticulously reviewed medical claims and managed specialized coverage cases to ensure accurate reimbursement and policy application.
- HIPAA & Data Privacy: Delivered complex benefit information with 99.9% accuracy while maintaining strict adherence to HIPAA and PHI standards.